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Work With Us

The Returned and Services League of Australia New South Wales Branch (RSL NSW) was formed in 1917 and currently has close to 30,000 members in 348 sub-Branches throughout New South Wales. Its Purpose is to ensure that veterans and their families are respected, supported and remembered.

RSL NSW has recently begun to implement its Strategic Plan 2021-2026 which sets a new course for the organisation. RSL NSW has a small and diverse team of bright and dedicated individuals based at ANZAC House in Sydney’s CBD. They are focused on supporting veterans as RSL NSW takes forward the Vision of ensuring that by 2026 every veteran in NSW knows what the RSL stands for, what it does, and wants to be involved as a member.

The Board of Directors has responsibility for the strategy, performance, corporate governance and risk appetite of RSL NSW.

Please see below for current positions available with RSL NSW and selected positions from our partner charity RSL LifeCare.

Current Vacancies
Non-Executive Directors - RSL NSW

The organisation

RSL NSW has been respecting, supporting and remembering NSW veterans and their families for over 100 years.  The not-for-profit organisation was formed in 1917 and currently has over 27,000 members in 340 sub-Branches throughout New South Wales.  Incorporated under a NSW Act of Parliament, RSL NSW’s vision is that by 2026 every veteran in NSW knows what the RSL stands for, what it does, and wants to be involved as a member. Their motto is ‘One RSL—working together, delivering locally’.

Based in the heart of the Sydney CBD, the RSL NSW head office boasts a team of dynamic professionals and strong governance processes. The organisation’s current 2021-26 Strategic Plan was created with extensive consultation across the Veteran community, and key milestones are already being achieved. Transparency is a key element of the organisation’s approach.  A detailed implementation dashboard, a task update – and the Strategy itself – can be found on the RSL NSW website here.

The opportunity

To further position itself to deliver on the vision and to replace outgoing independent directors, the organisation seeks two independent non-executive directors to be appointed to the Board. That is, two non-elected roles for individuals who are not currently members of the Returned and Services League.

Previous board experience and a commitment to good governance and transparency are essential. Further to this, and to complement skills that already exist on the Board, RSL NSW is particularly looking for directors who will bring the following:

  • Executive level experience in public policy or advocacy (the areas of veterans services, aged care or mental health would be an advantage); and
  • Executive level experience in marketing, public relations, or fundraising

Active membership and graduates of the Australian Institute of Company Directors (GAICD) or Governance Institute will be highly regarded.

Board members will have a genuine interest and commitment to RSL NSW’s vision and purpose.  Additionally, it is expected that they will occasionally attend public functions as an advocate for RSL NSW.It is estimated that the role of independent director may take approximately 10 – 15 hours per month. The roles are not remunerated. Board and Committee meetings alternate between being held in person at ANZAC House in the Sydney CBD, or online.  The RSL NSW Board meets approximately six times a year and holds an annual strategy day.  All Board members are expected to participate in at least one Board Committee, with bi-monthly meetings.

To apply

If you are not currently a member of RSL NSW and are interested in learning more about this role and the organisation, please download a copy of the Board Information Pack on the People for Purpose Website under Board Search at www.peopleforpurpose.com.au.

Once you have read through the Board Information Pack and conducted your own research on the RSL NSW website, please email hello@peopleforpurpose.com.au if you have any questions about this opportunity.

To apply, you MUST submit a CV and covering letter outlining why you are interested in representing RSL NSW and how your skills and experience align to this opportunity.

Click here to apply now

Applications close at 10pm on Sunday 10 April 2022.

Head of Legal - RSL NSW

About the job

Organisational Environment

RSL NSW is a member-based veterans’ charity, founded in 1916. For over 100 years, we have supported veterans and their families through effective advocacy, camaraderie and commemoration. RSL NSW also connects veterans and their families to specific support services through our network of 340 sub-Branches around New South Wales and through our partner charity RSL LifeCare, which provides support with DVA claims and advocacy, financial and housing assistance, counselling, homelessness, employment and training, wellbeing through equine therapy and community support.

RSL NSW is implementing its Strategic Plan for 2021 – 2026 (see below and this page of our website for more information) to realise its vision of ensuring by 2026 that every veteran in NSW knows what the RSL stands for, what it does and wants to be involved as member. RSL NSW is making a $15m plus investment in its future to achieve this vision.

The implementation of the Strategic Plan’s initiatives will be managed as a program of projects to ensure that the members’ benefits are achieved in a pragmatic, timely and commercially efficient manner. The Program is arguably the largest change initiative RSL NSW has undertaken in the last 50 years and is essential for it to remain a relevant and effective advocate for veterans in NSW.

Purpose of Role

The Head of Legal is responsible for:

  1. providing legal advice on the general business of RSL NSW;
  2. providing legal advice on the governance of RSL NSW; and
  3. providing, arranging and/or procuring legal support to RSL NSW sub-Branches, or related entities;
  4. delivering the legal function supporting the general business of RSL NSW.

RSL NSW’s related entities include ANZAC House Trust, Australian Forces and Overseas Fund NSW Division (AFOF), RSL Custodian Pty Ltd.

Key Responsibilities

General Business of RSL NSW

The general business of RSL NSW includes all matters relating to its activities as a charity, its general business operations, and those of its related entities.

The Head of Legal is responsible for supporting the general business of RSL NSW in relation to:

  1. the review, drafting and negotiation of all contracts, and their administration, including maintaining the contracts register;
  2. instructing third party solicitors and briefing barristers and managing their engagement
  3. providing input into the development and maintenance of RSL NSW’s corporate governance framework including the RSL NSW Constitution and RSL NSW policies and procedures;
  4. managing and supervising the RSL NSW legal team and the resourcing and delegation of legal matters within RSL NSW
  5. reviewing and advising on RSL NSW publications and media releases as required
  6. ensuring a proper record of all RSL NSW and related entities property is maintained – including support to the Corporate Trustee, RSL Custodian Pty Ltd

As a member of the leadership team:

  • supporting, contributing to and advising on the development and implementation of RSL NSW’s strategic direction and plans, business plans and budgets
  • supporting and contributing to the development, implementation and maintenance of processes, procedures and practices to ensure all RSL NSW employees and volunteers are appropriately trained to identify, disclose and manage risk

Governance

The governance of RSL NSW and its related entities is supported by a team of executives including the Head of Legal, and the Head of Legal is to provide legal assistance to that team.

The Head of Legal is required to attend Board, Board Committee and Leadership meetings from time to time.

Legal Support to sub-Branches

On behalf of and as required by RSL NSW from time to time, the Head of Legal is to provide ancillary support to sub-Branches in relation to any legal matter including but not limited to assistance with the instructing of solicitors, briefing barristers, provision of original documents, and coordinating exchanges and settlements.

The Head of Legal may, as required, provide sub-Branches with advice on compliance with the Constitution and other governance matters, and assist with the administration of RSL NSW approvals that may be required for proposed sub-Branch transactions.

As required, the Head of Legal may deliver or assist in the delivery of compliance training programs to sub-Branches and their members.

Key Working Relationships

Position Title / Group: CEO

Nature of Work and Purpose: Is accountable to this position

Position Title / Group: Paralegal

Nature of Work and Purpose: Responsible for managing and supervising the Paralegal

 

Selection Criteria – Essential

Suitably qualified legal practitioner admitted in the State of NSW with a current unrestricted practicing certificate.

Expertise in the following areas:

  • Property and Trust Law
  • Administrative Law
  • General Commercial Law
  • Superior drafting and document management skills

Demonstrated experience managing and administering a legal function within an organisation including by:

  • effectively managing legal budget;
  • strategically engaging third party advice;
  • maintaining property, corporate, contracts and other document registers;
  • effectively managing files;
  • mentoring direct reports.
  • Excellent interpersonal skills

Selection Criteria – Desirable

Ability to work as an independent in-house legal counsel, without direct supervision.

Experience working with a not for profit, charity or member-based organisation

Dispute Resolution experience.

Familiarity with policy and procedure frameworks including their drafting and development.

An understanding and an ability to support compliance and risk management frameworks.

Key Performance Indicators

  • Provide independent, impartial legal, regulatory, compliance, risk, governance advice to the organisation
  • Deliver on identified key major projects as agreed with CEO from time to time
  • Delivery quality and timely support to internal stakeholders
  • Develop and maintain trusted relationship with internal and external stakeholders
  • Manage and deliver services within allocated budget

RSL NSW is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply now. If you have any questions, please email hr@rslnsw.org.au

Applications close 15 March 2022

District Support Officer - RSL NSW

About the job

Organisational Environment

RSL NSW is a member-based veterans’ charity, founded in 1916. For over 100 years, we have supported veterans and their families through effective advocacy, camaraderie and commemoration. RSL NSW also connects veterans and their families to specific support services through our network of 340 sub-Branches around New South Wales and through our partner charity RSL LifeCare, which provides support with DVA claims and advocacy, financial and housing assistance, counselling, homelessness, employment and training, wellbeing through equine therapy and community support.

RSL NSW is implementing its Strategic Plan for 2021 – 2026 (see below and this page of our website for more information) to realise its vision of ensuring by 2026 that every veteran in NSW knows what the RSL stands for, what it does and wants to be involved as member. RSL NSW is making a $15m plus investment in its future to achieve this vision.

The implementation of the Strategic Plan’s initiatives will be managed as a program of projects to ensure that the members’ benefits are achieved in a pragmatic, timely and commercially efficient manner. The Program is arguably the largest change initiative RSL NSW has undertaken in the last 50 years and is essential for it to remain a relevant and effective advocate for veterans in NSW.

Purpose of Role

The District Support Officer is the first point of contact for all in-bound enquiries within an allocated District. This role is responsible for ensuring that each interaction is met with a consistent professional standard acting as an ambassador for the RSL NSW brand.

This role works directly with RSL NSW sub-Branches and members to meet their needs, answer their questions and provide essential support.

The role is based in The Riverina/Western NSW with work from home options available.

Key Responsibilities & Duties

Within their allocated District, typical duties of this position will include, however, are not limited to the following:

Provide support and guidance to sub-Branches on matters such as:

  1. Constitutional compliance
  2. Regulatory compliance
  3. Maintaining the member database
  4. Accessing and utilising RSL NSW Information Technology platforms
  5. Commemoration protocol
  6. Fundraising
  7. Grants and financial support
  8. Recruiting

Provide support to members and veterans by connecting them with support services such as:

  1. Compensation advocacy
  2. Wellbeing support
  3. Membership issues
  • Manage responsibility for the stakeholder journey from the first contact through to feedback and any issues that occur along the way ensuring its completion and stakeholder satisfaction.
  • Ensure that each enquiry, feedback or complaint is directed to the appropriate resource. Following the correct escalation procedure where necessary based on established standards
  • Ensure all in-bound and outbound communication logs are up-to-date, accurate and concise.
  • Provide generic and ah-doc reports to the organisation to support customer service development and organisational insight
  • Develop a rapport and build networks with sub-Branches and members
  • Make recommendations to management to improve stakeholder experience
  • Provide valuable information to other departments on stakeholder and business feedback, resulting in key strategic initiatives to enhance the customer experience
  • Attend staff meetings as required.

Key Working Relationships

Position Title / Group: District Council & sub-Branch Executive

Nature of Work and Purpose: Directly supports these stakeholders

Position Title / Group: Support Coordinator

Nature of Work and Purpose: Reports to and is accountable to this position.

Position Title / Group: Sub-Branch Advisory Manager & State Secretary

Nature of Work and Purpose: Works extensively with these positions.

Position Title / Group: RSL NSW, entities, members and sub-Branches

Nature of Work and Purpose: Broadly supports and assists with requests for information and assistance as required.

Selection Criteria – Essential

  • Demonstrated ability to assess and manage high volume workflow, including the need to escalate issues.
  • Experience in collaborating in a small team, specifically demonstrating initiative & prioritisation to resolve issues.
  • Customer Service experience.
  • Demonstrated ability to utilise resources to support stakeholders.
  • Excellent stakeholder focused verbal and written communication skills.
  • Experience in record management.
  • Ability to maintain confidentiality.

Selection Criteria – Desirable

  • Tertiary, TAFE or similar training in customer service.
  • Work collaboratively with other departments and stakeholders.
  • Knowledge of RSL NSW and the role of sub-Branches.
  • Support the values of RSL NSW through volunteering to be involved in commemoration events and fundraising initiatives.

Key Success Factors

  • Building positive relationships with sub-Branches and members.
  • Contribute to team discussions on enhancing service and support to sub-Branches and Members.
  • Building corporate knowledge to better support sub-Branches and members.

RSL NSW is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply now. If you have any questions, please email hr@rslnsw.org.au

Applications close 18 March 2022