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State Secretary Newsletter – 27 April 2018

Dear Honorary Secretary,


Volunteer Welfare / Support Roles During Invictus Games

 RSL NSW is calling for expressions of interest for two suitably experienced volunteer welfare/support roles during the Invictus Games 2018 from October 20 – 27 (inclusive).

These two volunteer roles will be required to provide support for participating Australian ex-serving Invictus athletes and their families during the games.

Some support may involve addressing sensitive physical and mental health issues and we are looking for one female and one male volunteer as a result. This will ensure the specific needs of competitors and their families are met.

Transport, accommodation and a daily meal allowance will be provided. NSW country residents are welcome to apply and transport costs from regional NSW will be covered.

Previous welfare or community support experience especially in the service or veteran community will be highly regarded. Successful applicants will need to have police and working with children checks.

If you are interested in either of these roles, please could you fill out the expression of interest form attached and return to This will also be located on the RSL NSW website.

Forms must be received by 10 May to be considered.


ANZAC Day Fundraising for Invictus Games Sydney 2018

Sub-Branches and Auxiliaries are asked to return unsold Invictus Games Appeal tokens together with volunteer ID cards and completed collection sheets to RSL NSW Fundraising, ANZAC House, 245 Castlereagh St, Sydney NSW 2000 by no later than June 18.

Funds must be banked directly into the following bank account:

Account Name:           Australian International Military Games Anzac Donations account
Bank:                           Commonwealth Bank of Australia
BSB:                             062900
Account No:                11064171
Quote:                         Entity name, e.g. sub-Branch name


RSL NSW sub-Branch Email Addresses

 Thank you to sub-Branches who have activated their sub-Branch email address. Most of these have been activated. There are still some sub-Branches that haven’t done this.

From 1 June all correspondence from State Branch will be directed to this email address exclusively. We will discontinue using other email addresses on 1 June 2018. This makes it critical for sub-Branches to activate their accounts to receive all State Branch communication.

Members and sub-Branches are still able to retain and use existing email addresses however official communication from State Branch to sub-Branches will be via the RSL NSW provided email address from 1 June.


Sub-Branch Support Fund

RSL NSW State Branch has received 70 enquiries about this directive, most of which have now been responded to and resolved. Some sub-Branches have had their contributions revised, some have indicated that they do not need the level of funding allocated and some have received extensions on payment dates.

As at the time of writing, RSL NSW has received approximately 25% of the payments due from sub-Branches. $396,643 was distributed to sub-Branches in urgent need between 14/04/18 and 23/04/18. The next distribution will soon be disbursed to approximately 13 sub-Branches.

If sub-Branches are in need of funds please email or call 1300 679 775 and we will make an urgent allocation of the remaining funds to enable your sub-Branch to continue its important work.


Congress 2018

If members have questions they would like to ask the Treasurer about the Financial Statements ahead of Congress 2018 please send these to the sub-Branch & Member Support team in writing at or 1300 679 775.

The Congress Agenda and Financial Statements for 2016 & 2017 are on the RSL NSW website.

RSL NSW will be providing catering and transport for Congress, please fill in the registration form on the RSL NSW website.


Revocation of Charitable Fundraising Authority

Following the recent State Branch directive to sub-Branches to surrender individual charitable fundraising authorities, State Branch is in the process of lodging, in consultation with NSW Fair Trading, the relevant documentation to have all sub-Branches specifically named and included under the RSL NSW charitable fundraising authority.

Once the suspension on fundraising is lifted and fundraising recommences, all sub-Branches will conduct future fundraising appeals under the RSL NSW authority. If you have not yet surrendered your fundraising authority to NSW Fair Trading please ensure you do so as soon as possible.


ANZAC House Phone Calls

RSL NSW and RSL DefenceCare switchboards have been combined and both numbers are now answered by the same team (this team does not answer the dedicated sub-Branch and member support number).

In the 3 weeks leading up to ANZAC Day, telephone calls averaged 341 a week – approximately 68 calls each day. Many of these calls are complex and involve spending time with the caller to ascertain their needs and deal with problems and stressful situations.

A quarter of the calls to our main numbers came from sub-Branches. As we now have a dedicated support number for members and sub-Branches, we would appreciate if you could let all your members know about the direct phone number for their enquiries – 1300 679 775.

This number goes straight through to a dedicated support team. This will ensure enquiries are dealt with by specialist team members and free up the main numbers for more general enquiries.

Thank you for your patience and assistance with implementing these changes.


Jeff O’Brien

State Secretary

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